RETURN & EXCHANGE POLICY

Terms of Purchase for Krown Kouture Online and Telephone Sales

Effective Date: January 1, 2016
Last Updated: January 1, 2024

Welcome to Krown Kouture! These Terms of Purchase (“Terms”) govern the conditions and processes applicable to all orders placed through our official website, www.krownkouture.com, and any purchases completed via telephone. By proceeding with your order, you confirm that you have carefully read, understood, and agreed to these Terms, as well as our Terms of Use, Privacy Policy, and other relevant policies referenced herein.

If you do not agree with these Terms, we encourage you to refrain from completing your purchase. By purchasing products through Krown Kouture, you enter into a legally binding agreement with us. For your convenience, we have detailed all aspects of our purchasing policies to provide clarity and transparency.

 

1. Ordering Process

1.1. Invitation to Purchase: All products featured on Krown Kouture’s website or described during telephone orders serve as invitations to purchase, not binding offers to sell. Krown Kouture reserves the right to modify product offerings at its sole discretion, without prior notice.

1.2. Order Submission: When you place an order, you will receive an automated confirmation email acknowledging receipt of your request. This email does not constitute acceptance of your order, but simply confirms that we have received your submission.

1.3. Order Review and Acceptance: After receiving your order, we will review it for accuracy, payment authorization, and product availability. We reserve the right to decline or cancel any order for reasons such as:

Incomplete or inaccurate information provided.

Payment authorization issues.

Suspected fraudulent activity.

Unavailability of products.


1.4. Order Rejection: If your order is declined, we will promptly notify you via email or telephone, and no charges will be processed. Krown Kouture is not obligated to provide specific reasons for order rejections.

1.5. Special Offers and Promotions: Promotional discounts or special offers cannot be combined unless explicitly stated. Krown Kouture reserves the right to modify, suspend, or cancel promotions at any time without prior notice.

 

2. Product Availability

2.1. Stock Limitations: Product availability is subject to stock levels at the time of order placement. While we strive to ensure accuracy, inventory levels may change without prior notice.

2.2. Backorders and Cancellations: If an item becomes unavailable after your order has been placed, Krown Kouture reserves the right to cancel that portion of your order. In such cases, we will notify you promptly and issue a full refund for the unavailable item(s).

2.3. Limited Editions and Exclusives: Certain products may be offered in limited quantities or as exclusive releases. Purchase of these items is on a first-come, first-served basis. We are not liable for unfulfilled orders due to high demand or limited stock.

 

3. Pricing and Payment

3.1. Pricing Accuracy: While we strive for accuracy, errors in product pricing or descriptions may occur. Krown Kouture reserves the right to correct any errors and modify prices without prior notice. If an error is identified after your order is placed, we will notify you promptly and provide the option to proceed at the corrected price or cancel your order.

3.2. Order Total: The total amount due for your order will include the product price, shipping fees, handling charges, and applicable taxes. Any additional fees will be clearly outlined in your order summary before checkout.

3.3. Accepted Payment Methods: We accept Visa, MasterCard, American Express, Discover, and PayPal. Payment must be authorized at the time of purchase. If payment authorization fails, your order will not be processed.

3.4. Billing Address: For payment security, the billing address provided must match the address registered with your payment method. Discrepancies may result in order delays or cancellations.

3.5. Currency: All prices are displayed and processed in U.S. Dollars (USD). Customers are responsible for any currency conversion fees charged by their payment provider.

 

4. Shipping and Delivery

4.1. Shipping Options: Krown Kouture offers various shipping options, including standard, expedited, and international shipping. Delivery times vary based on your location and the shipping method selected during checkout.

4.2. Address Accuracy: It is your responsibility to provide a complete and accurate shipping address. Krown Kouture is not liable for delays or losses caused by incorrect address details.

4.3. Risk of Loss: Once your order is shipped from our facilities, the risk of loss or damage transfers to you. We recommend selecting insured shipping options for valuable orders.

4.4. Customs and Duties: For international orders, customers are responsible for any applicable customs duties, taxes, or fees imposed by their country’s customs authority.

 

5. Returns and Exchanges

5.1. Return Eligibility: Products may be returned or exchanged within 14 days of receipt, provided they are in unused, saleable condition with original tags and packaging intact.

5.2. Non-Returnable Items: The following items are not eligible for returns or exchanges:

Personalized or custom-made items.

Watches and jewelry.

Made-to-order products.

Products purchased using PayPal.

5.3. Return Process: To initiate a return, contact our customer service team at info@krownkouture.com with your order details. Returns must be shipped at your expense unless the item is defective or an error occurred on our part.

5.4. Refund Processing: Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item(s).

 

6. Password Security

6.1. Account Responsibility: You are solely responsible for safeguarding your Krown Kouture account credentials, including your password.

6.2. Unauthorized Access: Krown Kouture will not be held liable for unauthorized account use resulting from failure to secure your login information. Notify us immediately if you suspect unauthorized access.

 

7. Privacy and Data Protection

7.1. Personal Information: Your personal information is collected, used, and stored in accordance with our Privacy Policy.

7.2. Marketing Communications: By placing an order, you consent to receive transactional emails related to your purchase. You may opt-in to promotional communications separately.

 

8. Changes to Terms of Purchase

8.1. Krown Kouture reserves the right to modify these Terms of Purchase at any time. Changes will take effect immediately upon being posted on our website.

8.2. It is your responsibility to review these Terms periodically. Continued use of our services after updates indicates acceptance of the revised terms.

 

9. Limitation of Liability

9.1. Krown Kouture shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase, including lost profits or data.

9.2. Our liability is strictly limited to the amount paid for the product(s) in question.

 

10. Governing Law and Dispute Resolution

10.1. These Terms are governed by the laws of the State of Pennsylvania.

10.2. Any disputes will be resolved exclusively in the state and federal courts of Philadelphia, Pennsylvania.

 

11. Contact Information

For further assistance, please contact us:

Email: info@krownkouture.com

Phone: +1 833 KROWN ME

Thank you for shopping with Krown Kouture. We appreciate your trust and business!